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The CS Mentor - All things Customer Success
The CS Mentor - All things Customer Success episodes
- Customer Success Meetup (Bengaluru Edition) - June 17
On June 17, 2023, Something spectacular is happening in the heart of Bengaluru. It's time for the biggest-ever Customer Success Meetup in India!
Join me and a lineup of incredible speakers and panelists. We discuss the challenges in CS and how to resolve them at each level.Mark your calendars for June 17 and be part of India's most significant Customer Success Meetup. This is your opportunity to network, learn, and be inspired.#customersuccess #invite #meetup #bengaluru3 min - The CS Mentor Meetup - Bengaluru Edition (June 17, 2023)
On June 17, 2023, something spectacular is happening in the heart of Bengaluru. It's more than just a meetup; it's an opportunity to connect, collaborate, and unleash the power of customer success.
This is your opportunity to network, learn, and be inspired.Register now and secure your spot at the forefront of the customer success movement.Link to register: https://ankitify.com/cs4startups3 min - S0304 - Why Customer Segmentation is important in Customer Success?
Today, we'll be talking about customer segmentation and how it can help CS teams tailor their strategies, communication, and services to specific groups of customers.
#customersuccess #segmentation
6 min - S303 - Importance of Technology in Customer Success
With so much happening around us, It's essential to scale the business and technology can help you in the same.
In this episode, I will discuss the role of technology and potential pitfalls of the same.#technology #chatgpt #customersuccess6 min - S302 - Importance of Data in Customer Success
Some companies have figured out the best way to deliver ROI to customers, While others are still struggling. In this video, I'll talk about the secret tactics these top-notch companies use. #customersuccess #data #csops
5 min - S301 - What is CS Ops?
Understand what Customer Success Ops do at any organization. Why it started and future.
#customersuccess #operations #career
4 min - S300 - What to expect from Season 3
Season 3 of The CS Mentor Podcast is launching next week. In this episode, I'll cover what you can expect out of it.
3 min - S204 - Setting up Customer Success Function within your Organization
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.
More Read:https://customersuccessbox.com/how-to-start-a-customer-success-department/54 min - S203 - Hiring and Growing the CS Team
Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.
30 min - S202 - Wearing Multiple Hats as a CSM
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things.
In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.
24 min
About The CS Mentor - All things Customer Success
From the publisher's feed
When I started my career in Customer Success, I used to get hundreds of questions around my role.
The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role.
Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast.
Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify
Music by LiQWYD. Licensed under Creative Commons.