The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.

Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.

Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.

In this episode, I would be answering 4 key questions:

Anonymous Salary Survey:

QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.

Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.

Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!

Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.

If you can't measure it, You can't improve it!

In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.

The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an impact on the interviewer with your answer!

Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!