Today’s episode is all about customer experience. Unfortunately, customer experience is no walk in the part nor a good bedtime story. When you’re scaling a business, it seems like it’s 10x harder. But according to Doug customer experience is effortless because no matter what you do, the customer has an experience. Also get an insight look into Imagine's customer experience.

Questions answered in this episode: 

•   What is customer experience?  
•  Customer experience is this interesting place where lots of energy is wasted. Why? 
•  What role does revenue operations play towards customer experience?  
• What's Imagine's customer experience?

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