Welcome to the first episode of 2022, and a very special guest....

For the past 30 years, Donald Berwick has been one of the leading authorities and innovators of quality and improvement both in the U.S. healthcare system and in the NHS. A paediatrician by background, Don was for 19 years the founding CEO of the Institute for Healthcare Improvement. In 2010, he was appointed by President Barack Obama as the Administrator of the Centers for Medicare and Medicaid Services, a position that he held until December 2011.

He has served on the faculties of the Harvard Medical School and Harvard School of Public Health, has written over 160 articles and 6 books, and has provided trailblazing leadership to improve the ways health care providers and institutions care for patients.

*Highlights:

• His leadership story to date (3 mins)
• Being exposed to policy and leadership early on (7 mins)
• The role of mentors in his career (12 mins)
• Balancing clinical work with leadership and academia (16 mins)
• What is was like working for President Obama (19 mins)
• The job of a leader (24 mins)
• Coping with failure (27 mins)
• Handling criticism (33 mins)
• The future of the NHS (36 mins)
• Morale in primary care (41 mins)
• Finding joy in work (45 mins)
• Quick fire: including favourite books, his proudest moments, advice to his younger self, and top tips for new leaders (52 mins)

*Resources

• A promise to learn, a commitment to act (Berwick Review into patient safety, 2013)
• IHI framework for Improving Joy in Work
• Book recommendation: Ministry for the Future

*Social media:

• @donberwick
• @NextGGP/ @nishmanek

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