Full Show notes: https://bit.ly/WellShitEpisodeGuide

Welcome to our business series. Whether you own a business, work for one or utilize one (pretty sure that covers everyone), the information in this series can be valuable to you.

Customer service is the heart of a business, as it creates the personal connection with the customer. If done well, it can make the customer experience but if done poorly, it can break it beyond repair. In today's episode we'll get to the core of what customer service is, and what can be done to achieve a level that is not just good, but extraordinary...and how simple that achievement can be.

In this episode we cover:

- How this applies to any job

- What is customer service

- What you must understand to give good customer service

- The 5 different levels of customer service

- The three key elements of creating a good customer experience

- Our own experience of customer service done badly and done well

- The uninvited honeymoon guest...

- What happened when a cafe tried to kill Claire...

- What makes the biggest difference

The 'How screw ups can make a relationship closer' was episode 13 (not 14 as we mentioned in this episode)