In this episode of the Quality Hub Podcast, it’s Part 2 of ISO 9001 Clause 6.3. Host Xavier Francis speaks with Brian Smith, and Brian Smatko on effective change management, focusing on communication and avoiding common pitfalls. They emphasize the importance of involving stakeholders early, assigning clear responsibilities, and updating documentation to ensure smooth implementation. Engaging employees who will be directly affected by changes helps reduce resistance, while managing leadership expectations prevents unrealistic goals. Proper communication, both during and after decision-making, is key to ensuring changes are understood and effectively integrated.

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