Show Notes: 
Getting Back to Work?  Messaging & Communication are Key

• Changes day to day - be consistent
  • Even if the daily message is "same as yesterday" it helps the audience know you updated recently
  • If you're doing something different from the norm - make SURE people know that
• Be easy to get ahold of - post your phone & email & livechat or a form
• Be Flexible - if a customer shows up w/o a required mask - have one available for them to use (sterile - disposable) etc.
• SHOW you're proactive
  • Clean between customers
  • Have to sign a ticket? Is the PEN clean? Can you skip the signature?
• Have to go into someone's home? Send them an email BEFORE you go that sets the expectation.  Will the tech wear PPE? Should you (customer) wear a mask? Etc.