In this episode Nicky describes the difference between saying words and action words. She uses examples form her career as a Hostage & Crisis Negotiator and how this has reflected in her own and other people's lives.<h1>Resources & support (UK)</h1><ul><li>Samaritans: 116 123 (free, 24/7)</li><li>Shout: Text 85258 (free, 24/7)</li><li>PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li></ul> Explore more tools & training:  🌐 <a href='http://www.nickyperfect.com'>www.nickyperfect.com</a> 🌐<a href='https://www.thecommunicationcoach.co.uk/'> www.thecommunicationcoach.co.u</a>k

In this episode Nicky describes the difference between saying words and action words. She uses examples form her career as a Hostage & Crisis Negotiator and how this has reflected in her own and other people's lives.Resources & support (UK)Samaritans: 116 123 (free, 24/7)Shout: Text 85258 (free, 24/7)PAPYRUS HOPELINEUK (under 35s): 0800 068 4141 Explore more tools & training: 🌐 www.nickyperfect.com 🌐 www.thecommunicationcoach.co.uk

In this episode Nicky describes the difference between saying words and action words. She uses examples form her career as a Hostage &amp; Crisis Negotiator and how this has reflected in her own and other people's lives.Resources &amp; support (UK)<ul><li>Samaritans: 116 123 (free, 24/7)</li><li>Shout: Text 85258 (free, 24/7)</li><li>PAPYRUS HOPELINEUK (under 35s): 0800 068 4141</li></ul>&nbsp;Explore more tools &amp; training: &nbsp;🌐 <a href="http://www.nickyperfect.com" rel="noopener noreferrer">www.nickyperfect.com</a>&nbsp;🌐<a href="https://www.thecommunicationcoach.co.uk/" rel="noopener noreferrer">&nbsp;www.thecommunicationcoach.co.u</a>k

Episode 27 - How action words work

For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: <ul><li>🎧 Listen in a way that makes people feel heard</li><li>💬 Navigate conflict with calm and confidence</li><li>🌱 Build stronger, healthier relationships at home and at work</li></ul> Learn the skills that save lives — and discover how they can change yours.

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For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world. Alongside her operational career, Nicky has studied psychology, relationships, human behaviour, personal development, and coaching. In this podcast, she brings those experiences together to show how the principles of hostage and crisis negotiation can transform everyday communication. Because communication is at the heart of everything we do — in families, at work, in leadership, and in the toughest conversations we face. When relationships break down, it’s usually because communication has broken down first. Each episode offers real stories, practical strategies, and powerful insights to help you: 🎧 Listen in a way that makes people feel heard💬 Navigate conflict with calm and confidence🌱 Build stronger, healthier relationships at home and at work Learn the skills that save lives — and discover how they can change yours.

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Episode 27 - How action words work

Episode 27 - How action words work

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