In this episode of the Seven Figure Chiro Podcast, Dr. Jeff and Kristin dive into one of the toughest topics for clinic owners and managers: How to deal with underperforming team members without turning into the office tyrant.

They break down:

• What actually defines an under-performer (it’s not always who you think).

• How to set clear, measurable expectations and avoid ambiguity.

• Why onboarding, mentorship, and clear communication can prevent underperformance before it starts.

• The value of personality assessments in understanding team dynamics.

• Creative solutions like role adjustments or performance-based compensation.

• How to empower employees to take ownership and what to do if they don’t.

This episode is packed with practical steps, mindset shifts, and leadership strategies that will help you build a team that performs, grows, and stays aligned with your mission, without sacrificing your sanity in the process.

Whether you’re managing a clinic, growing a team, or scaling your operation, this episode is a must-listen.

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