In this episode, Mark Voytek sits down with Suzanne Leopoldi-Nichols. Suzanne is an expert on Next-Gen Shared Services (NGSS) and Global Business Services (GBS).  She is a seasoned executive leader with an extensive background in transforming and optimizing GBS organizations across various industries.  With more than two decades of experience, Suzanne has established herself as a strategic visionary, driving change, innovation, and operational excellence.  Having led over 17,000 employees on six continents, Suzanne possesses a deep understanding of diverse cultural nuances and of navigating complex global operations.  Her GBS experience spans a vast array of functions, including brokerage, customer service, call centers, finance, human resources, information technology, legal, marketing, procurement, payroll, real estate, and world-class sales support.