IAOP PULSEcast

Poland has quietly become one of the world's most sophisticated outsourcing markets — and most US firms still haven't taken a serious look.

In this episode, IAOP sits down with Wiktor Doktor, founder of Pro Progressio and a leading voice in Poland's BPO and GBS ecosystem, to explore what makes Poland a compelling — and often underestimated — destination for global service delivery.

With over 500,000 professionals working across 1,000+ centers in 14+ cities, Poland offers the scale of a mature market with the energy of one still on the rise. Wiktor breaks down the regional strengths, the talent pipeline, what companies get wrong when entering the market, and why the Tri-City region is drawing increasing attention from global buyers.

We also preview what Wiktor will be bringing to Outsourcing World Summit 2026 in Chicago (April 28–30) as part of IAOP's Know Before You Go panel — and how IAOP members can access complimentary tickets to experience Poland firsthand at the Follow the Leaders conference, May 27–28.

If you're thinking about European delivery, risk diversification, or simply want to understand where the smart money is looking next — this conversation is your starting point.

The Road Ahead: Expert Insights on Overcoming 2025’s Biggest Challenges from IAOP's Global Advisors

Moderated by Mark Voytek, COP, Chief Advisor of Thought Leadership, IAOP, Founder and Managing Partner, Voytechnology Partners and Member of IAOP's Leadership Hall of Fame

Panelists: Todd Hintze, Partner, Wavestone; Anupam Govil, COP, Managing Partner, Avasant; Juan Coronado, Managing Director, Deloitte Consulting; Boris Abezgauz, Partner, Strategy&, part of the PwC network; Megh Desai, Managing Director, KPMG

As we step into an era marked by rapid changes and uncertainties, the role of strategic guidance has never been more crucial. This panel brings together top global advisors from IAOP to delve into the complexities of the current global landscape—spanning geopolitical shifts, economic fluctuations, technological revolutions, and workforce transformations. Experts will share invaluable insights on how businesses are navigating these turbulent waters, focusing on mitigating risks associated with outsourcing, adapting to AI-driven changes, addressing talent shortages, and complying with complex regulatory frameworks.

Inspiration Applied
Kevin Parikh, COP, Chairman & CEO, Avasant, and Member of IAOP's Leadership Hall of Fame
In today’s hyper-competitive and tech-driven world, the pace of innovation is accelerating at an unprecedented rate, reshaping industries and redefining how businesses operate. This keynote explores how organizations can harness the power of next-generation technologies to drive innovation, enhance productivity, and achieve sustained growth. It will delve into the application of these technologies to optimize sourcing strategies, unlock new levels of efficiency and innovation, and transition from traditional managed services to tech-enabled, outcome-based service delivery models. Additionally, the discussion will cover how enterprises can build resilience and adaptability to thrive in an evolving market shaped by cost pressures, talent shortages, and geopolitical risks. Attendees will gain actionable strategies for navigating the evolving outsourcing landscape, developing innovation-led sourcing models, and positioning their organizations for long-term success in a digital-first world. This session is essential for sourcing leaders and decision-makers aiming to leverage technological advancements for strategic advantage.

Suzanne has held key leadership positions in renowned companies, including WPP Plc., United Parcel Service (UPS), Archer Daniels Midland Company, and American Greetings.  In these roles, she led initiatives to create world-class GBS organizations, streamline operations, and drive significant cost savings.

Suzanne was inducted into IAOP's Leadership Hall of Fame in 2020.

In the first podcast in the series, IAOP's Chief Advisor of Thought Leadership, Mark Voytek, sits down with

This is the first episode of our new series called Next-Gen Showcase hosted by IAOP's Chief Advisor of Thought Leadership, Mark Voytek where we highlight cool tools in the marketplace referencing the role they play within GBS. In this episode, Mark sits down with Kit Cox, the Founder & CTO of Enate to discuss the SaaS platform that really enables businesses to get their operational ducks in a row, giving them full visibility over their end-to-end processes so they can see where the gaps are, streamline processes, and deliver work on time while harnessing the latest automation technology and now AI, too, to help those businesses ultimately work smarter and faster and become more agile.

From OWS23

Speakers:

In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways.

In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA  Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outsourcing lawyer by The Legal 500 US and Chambers.

Vinny advises clients in complex technology, strategic sourcing/outsourcing  and commercial transactions, including post-contract matters that arise during these relationships such as implementation/transition challenges, governance, audits and disputes. A  significant part of his practice also includes representing clients in digital transformation programs and supply chain management, including  Nth party risk, business continuity and data and cyber risks. He also advises clients in technology acquisitions, divestitures, and joint ventures; strategic alliances and collaborations; and the commercialization of technology and data assets.

In the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Sandrine shares her experiences and addresses how to create an adaptable, impactful, and globally scalable model across multiple delivery locations.