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Episode 31: Poland Is Ready. Are You? — with Wiktor Doktor, Pro Progressio
Poland has quietly become one of the world's most sophisticated outsourcing markets — and most US firms still haven't taken a serious look.
In this episode, IAOP sits down with Wiktor Doktor, founder of Pro Progressio and a leading voice in Poland's BPO and GBS ecosystem, to explore what makes Poland a compelling — and often underestimated — destination for global service delivery.
With over 500,000 professionals working across 1,000+ centers in 14+ cities, Poland offers the scale of a mature market with the energy of one still on the rise. Wiktor breaks down the regional strengths, the talent pipeline, what companies get wrong when entering the market, and why the Tri-City region is drawing increasing attention from global buyers.
We also preview what Wiktor will be bringing to Outsourcing World Summit 2026 in Chicago (April 28–30) as part of IAOP's Know Before You Go panel — and how IAOP members can access complimentary tickets to experience Poland firsthand at the Follow the Leaders conference, May 27–28.
If you're thinking about European delivery, risk diversification, or simply want to understand where the smart money is looking next — this conversation is your starting point.
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By IAOP PULSEcastPoland has quietly become one of the world's most sophisticated outsourcing markets — and most US firms still haven't taken a serious look.
In this episode, IAOP sits down with Wiktor Doktor, founder of Pro Progressio and a leading voice in Poland's BPO and GBS ecosystem, to explore what makes Poland a compelling — and often underestimated — destination for global service delivery.
With over 500,000 professionals working across 1,000+ centers in 14+ cities, Poland offers the scale of a mature market with the energy of one still on the rise. Wiktor breaks down the regional strengths, the talent pipeline, what companies get wrong when entering the market, and why the Tri-City region is drawing increasing attention from global buyers.
We also preview what Wiktor will be bringing to Outsourcing World Summit 2026 in Chicago (April 28–30) as part of IAOP's Know Before You Go panel — and how IAOP members can access complimentary tickets to experience Poland firsthand at the Follow the Leaders conference, May 27–28.
If you're thinking about European delivery, risk diversification, or simply want to understand where the smart money is looking next — this conversation is your starting point.