In this session, we discuss key opportunities and main market trends of the European outsourcing market in 2018, stressing the strengths of the market, which can be shared to support outsourcing initiatives globally, as well as openly communicate about leading trends and risks by sharing key resources for better understanding on both buyers’ and sellers’ points of view. Featuring moderator: Wiktor Doktor, CEO, ProProgressio and panelists: Vishal Khanna, Vice President, IQVIA; Susanne Richter-Wills, Director, BPO Solutions, Kofax; Marko Kovacevic, Chairman, IAOP’s European Outsourcing Council; Adrian Quayle, Managing Partner, Europe, Avasant; and Serge Librot, Partner, LivIT.

Host Amanda Safdar, IAOP's Director of Global Events, shares a recent panel discussion form EOS18 on the practical understanding of the current regulation but also its potential evolution.