Welcome to An Apple A Day with Dr. Amanda podcast!

Every week, Dr. Amanda invites guests to speak about a weekly theme. This week, Juan Arroyo Yap, an entrepreneur and coach, shares how to have hard conversations in the work environment. He also provides practical tips and resources.

Timestamps for Having Hard Conversations With Juan

:35: Welcome and Introduction from Dr. Amanda

2:23: Dr. Amanda:What are some hard topics you have had to address as a leader?

2:27: Juan:discusses the difficult hard conversation but most experiences is in the work space managing teams or helping others. Juan shares about the two examples of how to have hard conversations and how he handled the situation.

5:15: Dr. Amanda:What kind of language do you use that keeps conversation open?

5:20: Juandiscussed how he changed his language when having critical conversations. The simple way to address this is to mention facts in conversations.

8:32: Dr. Amanda:How do you diffuse conversations?

9:15:  Juan: A good technique with performance is to allow the person to set the milestones. How would you like to accomplish the goals?

11:22:Dr. Amanda: Did you have a hard conversation about values in an organization?

16:30: Juan: At some point, we all think we all have the right answer. This often does not lead to teamwork. The question is, “Who takes the lead to facilitate those conversations?”

18:30: Dr. Amanda: Have you had circular conversations with someone? How do you move out of that?

19:00: Juan: One thing that is important as a question: Is the person willing to let go of what they believe in that situation to open themselves up to another option? What helps the most is focusing on the facts.

22:55: Dr. Amanda:What are other helpful tips dealing with hard conversations?

23:05: Juan: Identify important milestones to set goals. Get the individual to identify the steps to the outcome empowers them to finish goals.

27:25: Dr. Amanda:  What are some tips to use when you are upset and the other person is angry?

28:15: Juan: discusses some strategies based on his own cultural background and tips he learned.

31:30: Dr. Amanda:You cannot argue with how we are feeling in the moment. It is vulnerable to share how we are feeling, such as I feel frustrated.

32:15: Juan: discusses culture within conversation. An environment that cannot have conflict, with no egos in the way, is an ideal environment. It is hard to create an environment that values challenges in conversations.

34:25: Dr. Amanda: It is important to hear each other and have uncomfortable conversations. It is hard to sometimes dig down deep and reflect. Do I want to hear the other person’s perspective or do I want to say what I want to say?

35:00: Dr. Amanda:What are some resources?

35:05: Juan:Critical ConversationsTools for Talking When Stakes Are High, 2nd Edition, BY: Kelly Patternson

37:35: Dr. Amanda:What is one wisdom tip to apply and use today?

37:45: Juan: You have to be willing to speak in full confidence while still being open to the possibility that you are 100% wrong especially during difficult conversations. Be humble enough to say I am confident about this but I could still be wrong.

40:15: Dr. Amanda: How Can the audience learn more about you?

40:20: Juan: Contact me on Facebook or Instagram at Juanononecoaching and juanononecoaching.com