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0:00 In the ever-evolving cyber landscape, how does your Nozomi CSM team ensure that customers not only stay secure but also maximize the value of your software solutions?

07:36 Customer retention is crucial in the SaaS industry. What strategies and practices does your Customer Success team employ to foster long-term partnerships and minimize churn?

09:30 Could you shed light on the key performance metrics your team tracks to gauge the effectiveness of your Customer Success efforts, and how these metrics tie into the broader cybersecurity objectives?

11:39 Collaboration is often key to success in the cybersecurity space. How does your team facilitate knowledge sharing and collaboration among your customers to create a strong cybersecurity community?

15:26 As a leader in the Customer Success space, what role does ongoing education and training play in ensuring that your customers are well-equipped to utilize your software to its fullest potential?

18:45 How have you continued to elevate your knowledge and also your teams to ensure everyone is growing and giving the best they can.

20:55 For those looking to get into Cyber Security, what would be the key areas you would say to focus on. As you transitioned from Jive and Terminus which are not Cyber companies. And please share your story on how you ended up moving to Nozomi.

26:26 What do you look for in a CSM when hiring

33:36 How did the catalyst coaching opportunity arise

36:21 What is the biggest lesson you have learned from

43:51 Quick fire questions

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