In this lively episode of the Quality Hub podcast, host Xavier Francis engages in a conversation with Suzanne Weber Smatko, Manager of Consulting Services at Core Business Solutions, exploring the world of ISO 9001 for the newbie. Suzanne, with over 30 years of experience in quality, introduces the concept of a Quality Management System (QMS) and its application in achieving quality objectives and enhancing business performance. The discussion covers the return on investment, employee engagement, and more. Suzanne dispels common misconceptions about time and cost, emphasizing the reasonable nature of the process. The episode concludes with a call to businesses to recognize the value of ISO 9001 for organizational efficiency and continuous improvement.

Helpful Resources:

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

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ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1

Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting