🎙️ Episode 30 – What Does Support Look Like?

“Support” is one of the most used words in franchising—but what does it actually mean in practice?

In this episode, Tim, Natalia, and Kevin dig into the many layers of franchisee support—from onboarding to exit, and everything in between. They unpack the difference between giving franchisees a checklist and truly supporting their growth, development, and well-being.

👥 They explore:

• Why franchisors might actually be in the training & development business

• Building a franchise community vs. just delivering support

• How to tailor support to different learning styles and life stages

• What to do when a franchisee disengages—and how to spot the real reason

• Why leadership and mindset training might be just as important as operations

💡 Insightful, practical, and deeply human—this episode is a must-listen for anyone who thinks franchisee success goes far beyond KPIs.