Hell bent on forging the best possible path for your org in 2023? Well then, it’s always a good idea to take a look at where you’ve been. 

And that’s precisely what Spamming Zero hosts Brian Schiff and James Gilbert discuss this week. They talk metrics from the past year, predictions for the year ahead, and a whole lot more - on Flip CX’s Spamming Zero Podcast. 

What’s Covered? 

• Hot findings from top research reports on CX 
• What surveys can and can NOT tell us
• Consumer sentiment today
• The value of ‘crawl, walk, run’ in your CX strategy
• 2022’s economic downturn + how investing in automation can help 
• What customer lifetime value really means (and why it matters so much) 
• Customer service trends to look for in 2023
• Our hosts’ top recommendations to focus on moving forward 
• And more 

 Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.