Episode #33. This episode's soft skill for marketers – particularly marketing leaders – is empathy. To discuss how the needs of employees have changed and therefore why being an empathetic leader is a necessary skill to get the best out of your team, Abby is joined by a truly inspiring guest expert, Katy Leeson. Katy is a huge advocate for empathy, honesty and sharing vulnerability, which she talks about in her popular podcast 'I shouldn't say this but'. As Managing Director of Social Chain, Katy tells Abby her experience of supporting her agency throughout lockdown, her career journey, clarity on her values and her own personal definition of success. A fantastic conversation, not to be missed!