Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program.

Part 1 of 3.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine &amp; Co and author of "Outside In," about journey maps as a tool for your CX program.

Part 1 of 3.

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Episode 35 – Journey Maps & CX: Journey Maps as a Tool

Episode 35 – Journey Maps & CX: Journey Maps as a Tool