In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program.

Part 1 of 3.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts.

What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership?

Listen to Part 2 of the conversation now.

Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys.

What is service design? How is it similar to and different from customer experience?

Listen to Part 1 of the conversation now.

Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.

Our host, John Corrigan, talks with Sabine Harnau of From Scratch Communications in Amsterdam about the importance of understanding cultural differences.

In Episode 30, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback.

Part 2 of 2.