Winning At Business with Ash Taylor

Episode 35| Why automation and customer service don't always go hand-in-hand


Listen Later

Coming up this week...

❓What are the pros and cons of using automation to help in your business?

❓Why is it important for customers to talk to REAL people as opposed to automated response services? What are the benefits?

❓Is there a 'right' way to deal with complaints? What can you do to ensure your customer feels acknowledged?


In this episode, Ash and Shirley reflect on a recent experience Ash had with poor customer service and the effects that relying on automation has on both the customer and the business. They look at how they'd work through a complaint, whether there's a 'right' way to go about it, when to shift from automated services to real people, and much more!

So let us know- how would you go about dealing with a complaint? Would you use an automated service, or rely on your team to work through the issue? We'd love to hear from you!

...more
View all episodesView all episodes
Download on the App Store

Winning At Business with Ash TaylorBy Ash Taylor