Ed is a Youth Worker who spent a decade in rugby league development and coaching before shifting to working with disadvantaged youth. He describes working with highly traumatised young people in residential care and youth homelessness engagement hub environments. The realities of violence and critical incidents and why he values “walking alongside” clients rather than chasing quick wins. The conversation focuses on trauma-informed practice, especially Therapeutic Crisis Intervention, including how workers respond to escalation, build rapport and use post-incident “life space interviews” to create change. He also outlines his in-house Alcohol and Other Drugs support pilot within a low-threshold service model, arguing that flexible access, reduced barriers, and harm-reduction approaches improve engagement compared to rigid referral systems.

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https://www.highpl.com.au/podcast

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