Improving customer/ patient experience starts with first improving employee experience. 

In this week’s episode of the Lead Up Podcast, Mike and special guest, Tom Dahlborg, discuss the importance of prioritizing culture and measuring the right things to create a positive work environment, and the significance of self-love and empathy in leadership. 

If you enjoyed this episode, be sure to leave a 5-star review on your streaming platform. Mike encourages you to reach out to him through: [email protected] to let him know your thoughts on this episode & to share some topics you would like him to speak on in the future. 

You can find Tom's book From Heart to Head & Back Again here.