We’re big fans of a fresh perspective - especially when it comes to CX. And, our chat with this week’s guest threw open the windows and got some nice, cool insights circulating up in here. 

Alex Mead is an Executive Leader of Global Customer Service Experience, and brings with him a boatload of incredible know-how. 

He sat down with our own James Gilbert to discuss all things Customer Service Experience (don’t you dare just call it CX), and served up some fantastic food for thought. This week, on Flip CX’s Spamming Zero. 

What’s Covered? 

• Re Chat GPT and AI: slow down
• Alex’s “EPIC” and “TIME” Frameworks for success
• Placing a focus on contextual 
• Golden moments: what they really are and how to achieve them 
• Top tips for AI vendors 
• The value of a partner ecosystem 
• A new way to look at channels 
• CX versus Customer Service Experience 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on Casted, Apple Podcast, or Google podcasts.