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Episode 4: How to Handle Returns & Dissatisfied Buyers Like a Pro
The conversation delves into the challenges and benefits of offering returns, with a focus on eBay and Poshmark. It also explores the suspension policy on Poshmark for high cancellation rates. The hosts share their highs and lows of the week, providing insights into their personal experiences with returns and disgruntled buyers. The conversation delves into the challenges of platform diversification and the fear of suspensions, ethical dilemmas and customer service issues, and the impact of ego and pride in handling returns. The takeaways include the importance of diversifying platforms and the complexities of handling returns in the reselling business. The conversation covers the challenges of handling disgruntled buyers, managing returns, and dealing with customer complaints. It explores the importance of recording high-end items for insurance purposes, identifying and avoiding scams on eBay and Poshmark, recognizing red flags for scam buyers, blocking buyers, and dealing with persistent issues. Additionally, it delves into the strategies for handling customer complaints and negative feedback, emphasizing the need to ground oneself and set intentions for managing returns effectively.Takeaways* Returns and disgruntled buyers are key topics of discussion* Different return policies on eBay and Poshmark* Challenges and benefits of offering returns* Suspension policy on Poshmark for high cancellation rates Diversifying Platforms* Handling Returns Handling disgruntled buyers* Managing returns and customer complaintsChapters* 00:00 Navigating Returns on Poshmark* 29:59 Platform Diversification and Suspensions* 36:14 Ego and Pride in Returns* 51:46 Recording High-End Items for Insurance Purposes* 57:06 Blocking Buyers and Dealing with Persistent Issues* 01:03:45 Handling Customer Complaints and Negative Feedback
Poshmark Banned Video: https://www.youtube.com/watch?v=9FCtOwoYJkc
Podcast Instagram: @ResaleTherapyPodcastKendall’s eBay Store: https://ebay.us/m/WrhPhSKendall’s Poshmark Closet: https://poshmark.com/closet/stylesecondhandKendall’s Instagram: https://www.instagram.com/thestylesecondhandHannah’s eBay Store: https://ebay.us/m/cr8wtZHannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0bHannah’s Instagram: @raleighrethread
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By Hannah and KendallThe conversation delves into the challenges and benefits of offering returns, with a focus on eBay and Poshmark. It also explores the suspension policy on Poshmark for high cancellation rates. The hosts share their highs and lows of the week, providing insights into their personal experiences with returns and disgruntled buyers. The conversation delves into the challenges of platform diversification and the fear of suspensions, ethical dilemmas and customer service issues, and the impact of ego and pride in handling returns. The takeaways include the importance of diversifying platforms and the complexities of handling returns in the reselling business. The conversation covers the challenges of handling disgruntled buyers, managing returns, and dealing with customer complaints. It explores the importance of recording high-end items for insurance purposes, identifying and avoiding scams on eBay and Poshmark, recognizing red flags for scam buyers, blocking buyers, and dealing with persistent issues. Additionally, it delves into the strategies for handling customer complaints and negative feedback, emphasizing the need to ground oneself and set intentions for managing returns effectively.Takeaways* Returns and disgruntled buyers are key topics of discussion* Different return policies on eBay and Poshmark* Challenges and benefits of offering returns* Suspension policy on Poshmark for high cancellation rates Diversifying Platforms* Handling Returns Handling disgruntled buyers* Managing returns and customer complaintsChapters* 00:00 Navigating Returns on Poshmark* 29:59 Platform Diversification and Suspensions* 36:14 Ego and Pride in Returns* 51:46 Recording High-End Items for Insurance Purposes* 57:06 Blocking Buyers and Dealing with Persistent Issues* 01:03:45 Handling Customer Complaints and Negative Feedback
Poshmark Banned Video: https://www.youtube.com/watch?v=9FCtOwoYJkc
Podcast Instagram: @ResaleTherapyPodcastKendall’s eBay Store: https://ebay.us/m/WrhPhSKendall’s Poshmark Closet: https://poshmark.com/closet/stylesecondhandKendall’s Instagram: https://www.instagram.com/thestylesecondhandHannah’s eBay Store: https://ebay.us/m/cr8wtZHannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0bHannah’s Instagram: @raleighrethread