The conversation delves into the challenges and benefits of offering returns, with a focus on eBay and Poshmark. It also explores the suspension policy on Poshmark for high cancellation rates. The hosts share their highs and lows of the week, providing insights into their personal experiences with returns and disgruntled buyers. The conversation delves into the challenges of platform diversification and the fear of suspensions, ethical dilemmas and customer service issues, and the impact of ego and pride in handling returns. The takeaways include the importance of diversifying platforms and the complexities of handling returns in the reselling business. The conversation covers the challenges of handling disgruntled buyers, managing returns, and dealing with customer complaints. It explores the importance of recording high-end items for insurance purposes, identifying and avoiding scams on eBay and Poshmark, recognizing red flags for scam buyers, blocking buyers, and dealing with persistent issues. Additionally, it delves into the strategies for handling customer complaints and negative feedback, emphasizing the need to ground oneself and set intentions for managing returns effectively.Takeaways* Returns and disgruntled buyers are key topics of discussion* Different return policies on eBay and Poshmark* Challenges and benefits of offering returns* Suspension policy on Poshmark for high cancellation rates Diversifying Platforms* Handling Returns Handling disgruntled buyers* Managing returns and customer complaintsChapters* 00:00 Navigating Returns on Poshmark* 29:59 Platform Diversification and Suspensions* 36:14 Ego and Pride in Returns* 51:46 Recording High-End Items for Insurance Purposes* 57:06 Blocking Buyers and Dealing with Persistent Issues* 01:03:45 Handling Customer Complaints and Negative Feedback

Poshmark Banned Video: https://www.youtube.com/watch?v=9FCtOwoYJkc

Podcast Instagram: @ResaleTherapyPodcastKendall’s eBay Store: ⁠https://ebay.us/m/WrhPhS⁠Kendall’s Poshmark Closet: ⁠https://poshmark.com/closet/stylesecondhand⁠Kendall’s Instagram: ⁠https://www.instagram.com/thestylesecondhand⁠Hannah’s eBay Store: https://ebay.us/m/cr8wtZHannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0bHannah’s Instagram: @raleighrethread

Hannah and Kendall discuss their highs and lows, including the anticipation of moving and slow sales. They then delve into thrift store etiquette, sharing their experiences and insights on navigating thrift stores, pricing strategies, and pet peeves. The conversation delves into the competitive nature of bin shopping, the impact on mental health, and store etiquette and challenges. It explores the emotional toll of competition, strategies for maintaining mental well-being, and the importance of choosing a positive work environment. Additionally, it addresses challenges with store pricing, pushy shoppers, store odor, and aisle etiquette. The conversation covers thrift store etiquette, networking and making connections, and the concept of seller circles and community meetups. It emphasizes the importance of leaving the thrift store better than you found it, building connections with other resellers, and participating in seller circles and community meetups to establish a community of resellers.
Takeaways

• Anticipation of moving and slow sales can be challenging for resellers.

• Thrift store etiquette involves navigating pricing strategies, pet peeves, and unique experiences. Maintaining mental well-being in a competitive environment

• Strategies for dealing with pushy shoppers and store challenges Thrift store etiquette is important for creating a positive environment for both shoppers and employees.

• Networking and making connections with other resellers can lead to valuable opportunities and collaborations.

• Seller circles and community meetups provide a platform for resellers to connect, share knowledge, and build a supportive community.

Chapters

• 00:00 Highs and Lows

• 22:00 The Bins: Competitive Environment

• 39:10 Store Etiquette and Challenges

• 46:38 Networking and Making Connections

• 58:40 Seller Circles and Community Meetups

  
  

  Connect with the Hosts:
  Podcast Instagram: @ResaleTherapyPodcast
  Kendall’s eBay Store: ⁠https://ebay.us/m/WrhPhS⁠
  Kendall’s Poshmark Closet: ⁠https://poshmark.com/closet/stylesecondhand⁠
  Kendall’s Instagram: ⁠https://www.instagram.com/thestylesecondhand⁠
  Hannah’s eBay Store: https://ebay.us/m/cr8wtZ
  Hannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0b
  Hannah’s Instagram: @raleighrethread

In this episode, Kendall and Hannah share their personal and business goals for the year, plus motivational tips to keep you on track. Whether you're looking to hit specific sales numbers, grow your social media presence, or build community, this episode offers actionable insights and real-world strategies.

Key Topics:

• Setting ambitious yet achievable sales goals ($100K on eBay and Poshmark, $10K/month)
• Building and maintaining a reseller network, consignment strategies, and sourcing tips
• Content creation goals: growing TikTok to 30,000 followers and engaging audiences authentically
• Personal development: routine, reflection, self-care, and new skills (learning to horseback ride)
• Community building: hosting meetups, creating dedicated reseller groups, and connecting locally
• Motivation techniques: starting small, chunking tasks, reflecting weekly/monthly, and sharing goals for accountability
• Tips for social media growth across platforms like Facebook, Instagram, TikTok, and YouTube
• Specific strategies for sourcing, packaging photography, and expanding into new markets
• Family and personal goals: meeting neighbors, going to concerts, and reading 25 books
• Innovative ideas: hosting buying parties, collaborating with influencers, and experimenting with live sales

Timestamps:

• (00:00) Introduction: the power of setting goals as solo entrepreneurs
• (02:27) Hannah’s inventory sales success and moving plans
• (04:08) Personal wins: authenticating luxury items and handling winter weather challenges
• (08:01) Creating bingo boards to visualize and track progress
• (10:00) Big sales goals: hitting $100K in annual revenue
• (11:44) Travel dreams: thrift trips to Maine, Dallas, and Arizona
• (12:43) Content growth targets: TikTok 30K followers and Facebook page
• (16:13) Collaborating with brands, brand deals, and influencer outreach
• (17:53) Starting a consignment business: progress and planning
• (20:20) Growing social media presence and monetization efforts
• (22:19) Sourcing strategies: finding mid-tier luxury consignors and local resellers
• (24:43) Consistency in posting: three times a week and batching tasks
• (26:19) Networking: local community building, meetups, and events
• (31:37) Improving photography and workspace organization
• (34:17) Handling multiple platforms: TikTok, Instagram, Facebook, YouTube
• (35:06) Personal wellness: horseback riding and family connections
• (37:08) Hosting reseller meetups and building community
• (38:26) Dream collaborations: celebrity consignments and brand partnerships
• (40:40) Social media growth metrics and cross-platform synergy
• (45:11) Financial goals: saving, paying off student loans, and increasing sales
• (46:47) Lifestyle goals: attending concerts, traveling, and hosting buying parties
• (48:37) Learning new skills: editing, filming, and reading books
• (50:16) Business growth: striving for $8,000+ Poshmark months and brand deals
• (52:16) Exploring in-person events, eBay Open attendance, and sourcing ideas
• (56:22) Overcoming social hurdles: making new friends and stepping outside comfort zones
• (58:24) Live sales: past experiences and future ambitions
• (60:00) Personal pet time and new content projects
• (60:40) Final motivational tips: sharing goals and accountability

Resources & Links:

• Vendoo
• eBay
• Poshmark
• Libby
• Goodreads
• Hustle at Home Mom - Utah Meetup
• My Reseller Jeannie

Connect with the Hosts:

Podcast Instagram: @ResaleTherapyPodcast

Kendall’s eBay Store: https://ebay.us/m/WrhPhS

Kendall’s Poshmark Closet: https://poshmark.com/closet/stylesecondhand

Kendall’s Instagram: https://www.instagram.com/thestylesecondhand

Hannah’s eBay Store: https://ebay.us/m/cr8wtZ

Hannah’s Poshmark Closet: https://posh.mk/uNvhpyDQs0b

Hannah’s Instagram: @raleighrethread

Welcome to "Resale Therapy," where hosts Hannah and Kendall dive into the highs and lows of the reselling world. Join us each week as we share personal stories, insights, and tips on navigating the ever-evolving landscape of secondhand fashion and home goods. Whether you're a seasoned reseller or just starting out, our candid conversations and weekly prescriptions will inspire and connect you with a community that understands the thrill of the thrift. Tune in for a mix of humor, heart, and hustle as we explore the art of reselling and the stories behind the finds.

The conversation covers the introduction to Resale Therapy, the highs and lows of reselling, the challenges of balancing business and motherhood, direct listing on ThreadUp, and the process of starting a reselling business. The hosts also discuss the creation of a podcast and branding considerations. The conversation covers a range of topics including the creation of a podcast and Instagram account, challenges and considerations of self-employment, promoting secondhand shopping, branding and content creation, online reselling platforms, Instagram account management, entrepreneurial support and encouragement, podcast scheduling and planning, transition to full-time entrepreneurship, podcast recording and launch planning, entrepreneurial belief and self-confidence, thrifting and entrepreneurial desire, and future aspirations and opportunities. The conversation delves into the journey of transitioning to full-time reselling, the challenges and burnout experienced in the therapy career, and the dynamics of engaging with fellow resellers. It explores the expansion to other reselling platforms and the impact of burnout on personal and professional life. The rapid fire questions segment provides insights into the reselling experience and personal preferences.Takeaways- Reselling highs and lows- Direct listing on ThreadUp- Balancing business and motherhood- Starting a reselling business- Creating a podcast Entrepreneurial Journey- Thrifting and Reselling- Podcast Creation Entrepreneurship and reselling as a full-time gig- Challenges and burnout in the therapy careerChapters- 00:00 Starting a Reselling Business- 17:42 Online Reselling Platforms- 23:35 Entrepreneurial Belief and Self-Confidence- 32:26 The Journey to Full-Time Reselling- 41:10 Challenges in the Therapy Career- 47:42 Rapid Fire Questions and Insights

Links to our stores:

Hannah's eBay: Raleigh Rethread

Kendall's eBay: stylesecondhand

Hannah's Poshmark: raleighrethread

Kendall's Poshmark: stylesecondhand