Horton Hangout Podcast for Dental Professionals!

Episode 4: Miscommunication & Mortifying Mistakes

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In this powerful and hilarious episode, Laura and Leanna blend heartfelt discussion with their trademark humour. They open with a moving conversation about miscarriage rights, share banned words that sabotage patient trust, and dive into workplace stories you genuinely won’t believe – including lollipops, expensive sofas, and a nurse accidentally declaring “love you” to a patient.

In this episode:

  •  Leanna reflects on a brilliant training trip to Ireland – and why interactive clients make all the difference
  • ⚖️ Did you know there’s no bereavement leave in law for miscarriages under 24 weeks? Laura breaks down what’s changing — and why it matters deeply to the dental profession
  • 💔 Women suffering in silence at work, and the role clinic owners play in emotional support
  • ❌ Banned words alert: “Policy” and “Check-up” get the chop — and Laura’s got a hilarious rug doctor story to prove her point
  • 🗣️ The case for saying “system”, “routine assessment” or “dental health review” instead
  • 🐌 When a team member is painfully slow — and why that doesn’t fly in dental nursing
  • 😂 Coworker nicknames 
  • 😳 Confession: Lollipops, bodily fluids & water theft at closing time
  • 😬 Confession: Dental nurse accidentally says “love you” to a patient… in front of the whole waiting room
  • 📢 Reminder: Share your own anonymous confession — we need more

    • Link to send in your confession

    Link to send in your question for the Horton Hangout

     

    Links you may find useful

    Horton Consulting

    Horton Consulting - About us

    Laura Horton - Instagram

    Horton - Facebook

    Laura Horton - LinkedIn

    Laura Horton - TikTok

    Leanna Best - LinkedIn

    Leanna Best - Instagram

    ...more
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    Horton Hangout Podcast for Dental Professionals!By Horton Consulting

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