If you haven’t met Jess Cervellon, do yourself a favor and make it happen. 

Her official title is Head of CX at Feastables, but Jess is also co-host & co-creator of the Oopsie Podcast, co-founder of a design studio, and a CX consultant. Essentially, she operates on, in her words, “complete psychopath mode at all times.” 

Hey - if psychopath mode is what works for her, sign us up!  

Jess sat down with our own James Gilbert to share why she believes Customer Experience is much, much more than just support - along with a handful of other fantastic hot takes. And you won’t want to miss them. 

This week, on Flip CX’s Spamming Zero Podcast. 

What’s Covered? 

• Jess, in a nutshell
• The massive importance of brand experience 
• A focus on—you guessed it—community 
• Biggest challenges in developing super strong CX
• Embracing AI and automation
• The need to iterate, pretty constantly 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.