Episode 040 of the Support Breakfast podcast, with Lisa Hunt (Geckoboard), Dave Chapman (Buffer), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) and Conor Pendergrast (Expensify).

This week, Kiwi Sarah and Lisa talk about tagging. How do we classify our tickets in order to get insights or a bigger picture view from them - and how do we use that information to make our support, documentation and product better or to help other teams.