Change can be challenging. But—seeing as how it’s one of the true constants—maybe it’s time more of today’s customer service leaders shift their mindset to one that can serve them (and everyone around them) better. 

Salina Ferrow, Founder of Contribution Consulting, makes a solid case for doing precisely that. 

And she offers top tips on how to get started. This week, on Flip CX’s Spamming Zero podcast. 

What’s Covered? 

• A bit of background on Salina’s 30+ years in customer service
• Defining this new mindset and why it’s necessary to adopt it
• Top tips for making the shift happen in your org 
• The rising generation + today’s preferred channels 
• Having a vision AND clearly communicating that vision across functions 
• Contact Centers = Data (much of which is currently underutilized) 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.