Keith A. Thornton Jr. is a 911 emergency dispatcher on duty at the time police officer Ella French was murdered. Since that time, his actions have been highlighted by millions of people throughout the country as well as media outlets nationally and internationally. In this episode, Keith explains what happened the night of the tragedy; the repercussions that ensued; and most importantly, the healing that came as a result of connecting people to help others, a quality Ella French exuded and a legacy Keith is determined to continue helping one person at a time.