All episodes of BusinessWISE are intended to stand on their own, and this one is no exception.  Optimally, though, listen to Episode 43, Volume 3, our last week episode entitled POLICY V.S. COUNTER-POLICY, and then listen to this one.  But if your group is verging on the chaotic or just plain inefficient and disorganized, and there are a lot of dropped balls around, then this is the episode for you!