In this episode of the Broadband Bunch, recorded live at Fiber Connect 2025 in Nashville, host Brad Hine welcomes Stephen Farnsworth, Chief Revenue Officer at gaiia. Stephen shares gaiia’s compelling origin story—how it evolved from the in-house OSS/BSS platform of Canada’s fastest-growing ISP, OXIO, into one of the most talked-about disruptors in the U.S. broadband market. The conversation explores how gaiia is redefining the way ISPs manage their operations, emphasizing simplicity, flexibility, and intuitive design. Stephen discusses the importance of adapting technology to fit an ISP’s existing workflows, rather than forcing change through rigid systems. He explains how gaiia’s cloud-based platform, native APIs, and workflow engine empower ISPs to streamline subscriber onboarding, automate field service, and deliver a seamless customer experience. Throughout the conversation, Stephen reflects on the challenges legacy platforms pose, the accelerating demand for modern solutions, and how gaiia is positioned to help ISPs transform their business. Whether it’s supporting fixed wireless providers, fiber-funded startups, or multi-tenant rollups, gaiia is focused on delivering practical innovation and driving industry-wide change.