What happens when you put two podcast hosts—both passionate about customer experience AND Star Wars—together? Frankly, a pretty fantastic conversation :) 

Rob Dwyer, VP of Customer Engagement at Happitu and Host of the Next In Queue podcast, joins our own James Gilbert to talk top tips around training agents, engaging customers, and rocking your CX. This week, on Flip CX’s Spamming Zero. 

What’s Covered? 

• What Rob has learned while hosting the “Next In Queue” Podcast
• How his career journey led him to CX 
• The “dirty secret” about training contact center agents
• The most broken part of customer service
• Rob’s hot take on AI
• Top tips for CS pros 
• Contact Center to C-Suite: Getting buyin 
• Rockstars, Failed Bands, Star Wars 
• And more 

Ready for more fantastic Spamming Zero conversations ahead? Listen, rate, and subscribe on YouTube,  Casted, Apple Podcast, or Google podcasts.