In this podcast series, we talk about people, process and technology. Technology is constantly changing and we have to keep up. And technology frequently forces us to change our processes. Or it gives us the opportunity to re-invent them. And because we have to interact with technology, it affects us too. Technology affects our internal processes and our thought patterns, and it provides many opportunities to learn something new. Or to do a task faster. Technology shrinks time and distance, bringing us closer together. But it can also drive us apart.  Welcome to Steps to Value, the people process and technology podcast from HIMSS. In this episode we’re going to talk about people, and how people communicate with each other whether technology is absent, present, or the very vehicle through which communication occurs. Our guest is Michelle Tillis Lederman; Michelle is the author of “The 11 Laws of Likability.” What does that have to do with healthcare and technology? The common thread is communication. How we interact with each other has a lot to do with the technology we use, and how we adapt our interpersonal communication styles. We are another variable in the value equation.  This Episode’s Guest:Michelle Tillis LedermanFounder/CEO, Executive EssentialsAuthor, The 11 Laws of LikabilityFind out more about Michelle