STEPS to Value Podcast

In this episode, host Rod Piechowski catches up with Dr. Michael Zaroukian, Chief Medical Information Officer & Chief Transformation Officer at Sparrow Health System, a 2018 HIMSS Davies Enterprise Award recipient at HIMSS19. They discuss the importance of strong leadership, clinician expertise and unwavering vision of improved patient outcomes in a healthcare system that is in a state of digital transformation. Dr. Zaroukian recounts his experience with Sparrow Health’s newly implemented catheter-associated urinary tract infection prevention program that aims to reduce morbidities and cost, while improving quality and safety.  This Episode’s Guests:Michael Zaroukian, MD, PhD, MACP, FHIMSSVice President, Chief Medical Information Officer & Chief Transformation Officer Sparrow Health SystemConnect with Dr. Zaroukian

Host Rod Piechowski spoke with Dr. Genie McPeak Hinz, of Duke University Health System, a recent Davies Award winner at HIMSS 19 in Orlando about Davies process and examined how Duke views its use of technology to improve care and outcomes. Dr. McPeak Hinz is the associate CMIO at Duke, and they discussed what drives the organization to push for continuous improvement in its processes, the role of technology in its Davies win, and some pretty impressive changes in readmission rates. This Episode’s Guests:Eugenia McPeek HinzAssociate Chief Medical Information OfficerDuke University Health SystemConnect with Eugenia

Ten years ago, the idea of a patient not only having a voice in their healthcare, but ultimately influencing how they are treated was practically unheard of. In today’s society, we have access to an abundance of resources that allow us to hire/buy/sell practically anything with one click. Advances in consumer technology have made purchasing easy and convenient; however, this has led to confusion and frustration for people seeking medical attention: I can get anything I want online, why can’t I get the same instant gratification in my healthcare treatment? Welcome to STEPS to Value, the HIMSS podcast that looks at people and processes, information and technology as they work together to transform the delivery of healthcare. In today’s episode, we explore the changing relationship between doctors, patients and consumers. Host Rod Piechowski talks to Lygeia Ricciardi, chief transformation officer at Carium, and recent recipient of HIMSS’ Most Influential Women in Health IT award about these issues and more. Lygeia has dedicated the last 20 years to empowering patients. Society has come a long way – in the past, doctors were seen as a higher, almost all-knowing power. Today, the role of the patient is often unclear, but it seems the days of ‘the doctor knows best’ are over. Many care providers work collaboratively with patients, to help them make sense of the overwhelming amount of information that is readily available on the internet, and live their most healthy lives. While we have made a great deal of progress, there are still many challenges that need to be addressed. This Episode’s Guests:Lygeia RicciardiChief Transformation OfficerCariumConnect with Lygeia

Welcome to STEPS to Value. I’m Rod Piechowski. In this episode, I had the opportunity to sit with Lori Baker and Donna Peters of TriHealth, another recent Davies winning organization. Lori is director of ambulatory care management and post-acute care; Donna is director, applications center in the information systems department. The theme of this episode is: “IT is part of the care team.” I’ll repeat that: at TriHealth, the Information Technology department is considered part of the care team. This story is about the move to accountable care, and how this insightful organization aligned skilled nursing, post-acute and home care providers in the greater Cincinnati metropolitan area into a network that helped identify, contribute, and apply data. They did so in order to raise the quality bar, with lower infection rates and readmissions. Along the way, TriHealth built a strong bond between its information technology and care teams. They asked questions like, “What constitutes quality?” And together, did something about it.Hear more about how they did it, and what advice they have for other organizations looking to replicate their achievements, after this. This Episode’s Guests:Donna PetersDirector, Information SystemsApplication Solution CenterTriHealth   Connect with Donna Lori Baker, MSOL, MSW, LSWDirector, Director of Ambulatory Care Management and Senior Services/Post-Acute CareTriHealth Connect with Lori

The last decade of healthcare’s technological transformation has impacted many, but few more so that the hospital or health system CIO. The role for Chief Information Officers across the country is evolving, from operations to strategy, from leading IT departments to deploy solutions to leading organizations through technologically-driven change. Today’s CIOs need to be as comfortable in the board room as they are in the server room. Welcome to STEPS to Value, HIMSS podcast that looks at people and processes, information and technology as they work together to transform the delivery of healthcare. In today’s episode, produced in collaboration with the HIMSS Executive Institute, we discuss best practices for CIOs when they communicate with Boards of Directors about the impact of information and technology in the ability to deliver care to their patients. We are joined by Kristin Myers, Sr. Vice President-Technology at Mount Sinai Health System, a 2012 Davies award winner and EMRAM stage 6 facility. Kristin discusses how the role of healthcare CIO has changed in her time in the industry, best practices for communicating about information and technology issues with the Board of Directors, and how CIOs can best support their C-Suite colleagues that interact with or are members of the Board. This Episode’s Guest:Kristin MyersSenior Vice President, Technology, Mount Sinai Connect with Kristin

The question is not what you look at, but what you see.   When Henry David Thoreau wrote that in his journal on August 5th, 1851, he may have been talking about the ingenuity he found in nature’s boundless creativity as he spent his days in overserving Walden Pond’s thriving ecosystem.  That boundless creativity Thoreau described over a hundred sixty years ago can be found today in unlikely places. An unusual example is aa children’s cancer ward at Davies Award-winning Lucille Packard Children’s Hospital Stanford.  Welcome to STEPS to Value, HIMSS’ people, process and technology podcast.  In this episode, we learn how pediatric patients at Lucy Packard and other hospitals are leveraging participatory design techniques and tools, like maker spaces, to engage  themselves, their families, and their providers in socially collaborative design projects.  We talk to Gokul Krishnan, Director of Maker Therapy at WestEd, about the impact maker spaces have had on the wellbeing of chronically-ill pediatric patients battling diseases such as cancer and cystic fibrosis.  In our interview from HIMSS18, Gokul describes the impact that giving pediatric patients design tools has on increasing their activity, improving their mental health, and reclaiming the right to be a child in an environment that demands that they  grow up way too fast.  Gokul shares the story of the high school student who inspired this ground-breaking work, and the responsibilities all healthcare providers have to engage spirit as much as the bodies of the patients in their care.     This Episode’s Guest:Gokul KrishnanDirector of Maker Therapy at WestEdConnect with Gokul

Florence Nightingale once said, “Rather, ten time, die in the surf, heralding the way to a new world, than stand idly on the shore”.  Nightingale’s centuries-old words aptly describe how today nurses herald is and help drive the practice of nursing informatics to impact the quadruple aim, to improve the health of populations, enhance the experience of care for individuals, reduce the per capita cost of health care, and to attain joy in the work of the delivery of care.  As healthcare organizations navigate the waters of the digital health transformation, the importance and impact of a robust nursing informatics culture becomes all the more apparent.    Welcome to STEPS to Value, the HIMSS podcast that looks at people and processes, information and technology as they work together to transform the delivery of healthcare.  In today’s episode, produced in collaborating with HIMSS’ Nursing Informatics Committee, we discuss best practices for establishing an engaged nursing informatics culture with Sandra Eppers, Senior Nurse Informaticist at Froedtert Health, Lisa Lyon, Senior Clinical Applications Coordinator with Cherokee Nation Health and Kathy Owen, Workforce Solutions Consultant with Kronos for Healthcare.  Sandra, Lisa and Kathy, current and veteran members of the HIMSS Nursing Informatics committee, describe practice and policies that work best to establish and maintain an engaged nursing informatics culture, how nurses new to the field can become engaged with nursing informatics, and how the role of Nurse Informaticist has changed over the last 5 years  All that and more, coming up.    This Episode’s Guests:Sandra EppersSenior Nurse InformaticistFroedtert HealthConnect with Sandra  Lisa LyonSenior Clinical Applications CoordinatorCherokee Nation Health Kathy Owen Workforce Solutions ConsultantKronos for HealthcareConnect with KathyHIMSS Nursing Informatics Community Learn more about the great work the HIMSS Nursing Informtaics Community is doing on behalf of HIMSS members.

All great companies started as a single idea.  A fleeting burst of electricity, a synapse firing, a chemical reaction.  Then those ideas, like cells in a body, begin to divide and reproduce.  Like cells, they find intention and purpose in a mission, organs developing in a growing embryo.  Once born into the marketplace, those companies’ ideas, like children, gain agency, meet the world and adapt as experience matures insights.  Welcome to STEPS to Value, a podcast that explores the intersection of people, processes & technology in healthcare as the industry moves towards a value-focused model.  In today’s episode we will talk with Lisa Suennen, Managing Partner at Venture Valkyrie, LLC.  In this conversation, we discuss the delicate balance between success and failure for healthcare and technology start-ups and the impact that intention has on creating companies that last.All that and more, coming up.   This Episode’s Guest:Lisa SuennenManaging Partner at Venture Valkyrie, LLC.Connect with Lisa

Technological progress doesn’t take place in a vacuum.  The information that is rearranged into innovation is born from many sources, be it consumer behavior, the experiences of the innovators themselves, or the dictates of new rules in the marketplace.  It is the role of a transformational leader to understand the context in which technologically-driven change takes place and to lead their organization through the integration of that change into their everyday practices and processes.   Welcome to STEPS to Value, the HIMSS podcast that looks at people and processes, information and technology as they work together to transform the delivery of healthcare.  In today’s episode we discuss with a transformational leader her experiences steering an organization through our current mobile revolution.  We talk with Lisa Stump, Senior Vice President and Chief Information Officer at Yale-New Haven Health System and a 2017 recipient of HIMSS’ Most Influential Women in HIT award.  Lisa discusses the intended and unintended consequences of technological change, how Yale-New Haven has integrated mobile technologies into their delivery of care, and role diversity plays in the creation of effective innovation.All that and more, coming up.   This Episode’s Guest:Lisa StumpSenior Vice President and Chief Information Officer at Yale-New Haven Health SystemRecipient of 2018 HIMSS Most Influential Women in Health IT AwardConnect with LisaMost Influential Women in HIT AwardThe HIMSS Most Influential Women in Health Information and Technology Awards recognize influential women at all stages of their career progressions. These awards celebrate individuals who harness the power of information and technology to transform health and healthcare; are unique among power lists and award programs; and are inclusive of all women of influence, no matter where they may be in the health information and technology field.  Learn more about HIMSS' Most Influential Women in HIT Award here.

In 2015, UCSF School of Nursing Professor Audrey Lyndon described what a burned-out clinician looks like. “Imagine an emotionally exhausted clinician,” she writes, “overwhelmed by work to the point of feeling fatigued.  Unable to face the demands of the job, and unable to engage with others. Fatigue, exhaustion, and detachment coalesce.  The clinician no longer feels effective at work because they have lost a sense of their ability to contribute meaningfully. “ Welcome to STEPS to Value, the HIMSS podcast that looks at people and processes, information and technology as they work together to transform the delivery of healthcare.  In today’s episode, we discuss the growing problem of clinician burnout with Ann O’Brien, clinical informatics pioneer and recent recipient of HIMSS’ Most Influential Women in Health IT award.  Ann discusses the impact healthcare consumerism has on clinician burnout, the promise and the present of Big Data in healthcare, and what it was like to first encounter and interact with an EHR system back when Vanilla Ice, Michael Bolton, and Paula Abdul ruled the airways.     This Episode’s Guest:Ann O'Brien, RN, MSN, CPHIMS, FHIMSSNursing Informatics and Clinical Transformation LeaderRecipient of 2018 HIMSS Most Influential Women in Health IT AwardConnect with Ann Most Influential Women in HIT AwardThe HIMSS Most Influential Women in Health Information and Technology Awards recognize influential women at all stages of their career progressions. These awards celebrate individuals who harness the power of information and technology to transform health and healthcare; are unique among power lists and award programs; and are inclusive of all women of influence, no matter where they may be in the health information and technology field.  Learn more about HIMSS' Most Influential Women in HIT Award here.