What actually makes workplace change succeed or fail? In this episode, Diana sits down with Lisa Riegel to break down how brain science, leadership behavior, and systems thinking all play a role in creating sustainable change at work.

• Why most leadership advice stays too conceptual and how to make it operational

• The difference between outcomes vs. outputs (and why it matters for burnout)

• How workplace culture is shaped by actions, not stated values

• The 8C Commitment Framework for leading change effectively

• Why people resist change (and what's actually happening in the brain)

• The role of identity, fear, and perceived loss in workplace resistance

• How to structure meetings for clarity, engagement, and better decisions

• The four types of conversations leaders must understand

• Coaching strategies based on willingness and ability

• Using AI and automation without losing the human element

⏳ Timestamps 01:00 Lisa's unconventional career path and pivot into leadership and brain science 05:30 From education to leadership coaching and organizational transformation 09:45 Outcomes vs. outputs—and why leaders get this wrong 13:30 Culture, belonging, and the foundation for successful change 16:00 The 8C framework: clarity, coherence, and cadence 20:15 Why leaders struggle to translate vision into action 23:00 How people experience change differently (and why timing matters) 26:30 Structuring meetings: directives, dialogue, discussion, and data debriefs 31:30 Decision-making, consensus, and accountability in teams 36:00 Coaching through resistance: able vs. willing employees 41:30 Identity, fear, and why people resist change 46:00 AI, workplace anxiety, and the future of human skills 49:30 Practical example of improving systems and workflows

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🌐 Website → https://lisariegel.com🔗 LinkedIn → https://www.linkedin.com/in/lisariegel/

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