In this episode of The Broadband Bunch, host Pete Pizzutillo explores the IT infrastructure, automation, and AI systems that power the subscriber experience. He is joined by John Capobianco, Head of AI and Developer Relations at Itential, for a conversation about what is happening inside the network.

John explains how network automation has progressed from early scripting to AI-driven orchestration. Real-world examples show how changes that once required days can now be completed in minutes, reducing risk and minimizing human error. Core network orchestration emerges as a critical priority, carrying just as much weight as innovation at the access layer.

AI agents take a central role in the discussion, with a focus on how they enable autonomous operations such as detection, remediation, and closed-loop workflows. The conversation also highlights the rise of DIY automation, open-source innovation, and model context protocol, which allows engineers to interact with complex systems using natural language.

Trust, guardrails, and workforce impact round out the episode. John shares practical guidance for operators looking to adopt AI, emphasizing simple starting points that build confidence and deliver immediate value.