In this episode, I'm talking about a customer who tried to flex their job title and "important position" to get what they wanted — a limited-edition Bearista cup from Starbucks.

We're diving into the weird phenomenon of customers who genuinely believe their résumé should override store policies, inventory limits, and basic reality. From casual name-dropping to thinly veiled threats to full-blown "Do you know who I am?" moments, this episode breaks down why some people think their authority at work magically transfers to coffee shops and the people working there.

It's a story about entitlement, misplaced power dynamics, and the absurd comedy of watching someone completely unravel because a novelty cup doesn't care about their LinkedIn profile.

In this episode:

• The psychology behind "Do you know who I am?" customers
• Why job titles don't mean anything in retail and food service
• How entitlement shows up in the strangest ways
• The art of staying professional when someone's pulling rank over a coffee cup

If you've ever had a customer try to intimidate you with their credentials, you're going to relate hard to this one.

Perfect for current and former service workers, anyone who's dealt with entitled customers, or people who need a reminder that everyone deserves basic respect — regardless of job title.

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