Horton Hangout Podcast for Dental Professionals!

Episode 5: Farting, CVs & Financial Reality in Dentistry

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This week’s episode is a rollercoaster of awkward confessions, heartfelt honesty, and real talk about running a dental practice. Laura and Leanna dive into everything from changing the word “patient” to “client’, to the power of transparency in financial targets, and a dental nurse’s accidental – and audible – bodily moment mid-root canal. 

In this episode: 

  • 🇮🇪 Leanna’s back from another fab trip to Ireland – full of energy, insight, and interactive learning 
    • 🦷 Laura shares a behind-the-scenes look at her patient experience evaluation days – and how one Monday morning went completely off the rails 
      • 💻 Why one dentist’s interactive TV during assessments absolutely wowed Laura 
        • 🚫 Banned Word: “Patient” – should we be using “client” instead? Laura explains why it matters, and the responses she’s had from both ends of the spectrum 
          • 📊 Hangout Question: Which KPIs matter most for the whole team – and how do you actually get people to care? 
            • 😂 Confession #1 (Dental Nurse): A mid-treatment fart that echoed through the surgery – and was very much owned 
              • 😱 Confession #2 (Practice Manager): When your best friend applies for a job… and accidentally CCs the boss 

                • Link to send in your confession

                Link to send in your question for the Horton Hangout

                 

                Links you may find useful

                Horton Consulting

                Horton Consulting - About us

                Laura Horton - Instagram

                Horton - Facebook

                Laura Horton - LinkedIn

                Laura Horton - TikTok

                Leanna Best - LinkedIn

                Leanna Best - Instagram

                ...more
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                Horton Hangout Podcast for Dental Professionals!By Horton Consulting

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