Let’s get this Boeing going! Southwest Airlines is known to add some levity to the air travel experience through fun announcements, gate games, and playful personalities behind the gate and onboard announcements. In this episode, we’ll hear from long-time Southwest Operations Agent Gregg Lynn, otherwise known as Gregg The Guy at the Gate, on how he helps make flying fun for customers.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen.