James Dodkins - CX Rockstar, CX Evangelist at PEGA, and International Keynote Speaker - sits down with Flip (formerly RedRoute) own James Gilbert to talk CX basics, and why it’s so essential we get back to them. This week on the Spamming Zero Podcast.

James Dodkins - CX Rockstar, CX Evangelist at PEGA, and International Keynote Speaker - sits down with Flip (formerly RedRoute) own James Gilbert to talk CX basics, and why it’s so essential we get back to them. This week on the Spamming Zero Podcast.

Episode 5: How To Rock Your CX Basics

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.&nbsp;Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

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Technology

Marketing

Management

Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.  Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.

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Episode 5: How To Rock Your CX Basics

Episode 5: How To Rock Your CX Basics