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January 28, 2026

Episode 5: Leadership Failures Driving Paralegals Away

22 minutes

In this episode of the Safe Hire 360 podcast, host Crystal Millán and guest Lora Hortert discuss the pressing issues facing law firms today, including burnout, understaffing, and poor leadership. They explore how these challenges impact legal professionals, particularly paralegals, and the importance of effective communication and support in retaining staff. The conversation highlights the need for law firm leaders to recognize the value of their support staff and implement strategies to create a healthier work environment.

takeaways

Burnout is a signal that should not be ignored.

Respect for staff is crucial and can be given freely.

Chronic understaffing leads to increased burnout and turnover.

Effective communication is key to addressing workplace issues.

Paralegals often feel undervalued and overworked.

Leadership training is essential for attorneys.

Investing in staff development pays off in retention.

Creating a supportive work environment reduces turnover costs.

Regular check-ins with staff can identify issues early.

Understanding the financial impact of turnover is vital for law firms.

Guest: Lora Hortert Tennessee Paralegals, LLC