Welcome to PBS Matters. In the second part of our fifth episode, Tony Osgood explains what a good person-centred facilitator does. He then talks about the importance of developing good rapport in order for individuals to be able to share their dreams and aspirations. Tony provides an example of a gentleman he worked with and how rapport was built with both the person and his family. Tony, Paddy and Jo then discuss how using person-centred approaches with staff teams can ensure they feel properly supported.