Join us for the 5th episode of the Dale & Masha Show!

This week on our Humans of Post-Sales series, Ben Stidham (Sr. Director of Customer Account Management at Gainsight) chatted with us.

Tune in for stories from Ben's punk rocker days, as well as tangible tips of how Account Management teams can make your customer's dreams work through collaboration with CSMs.

In this non-’spendy’ market - Ben’s team has been leaning heavily into Customer Success Qualified Leads (CSQLs).

He says CSMs are the greatest SDR out there, they know where the customer is at in their journey and are the ideal partner for Customer Account Managers (CAMs) to strategize with on next steps with the customer.