In this engaging conversation, William German and Jim Mackenzie share humorous and insightful stories from their experiences in the restoration business. They discuss unexpected emergencies, human reactions during crises, and the importance of compassion in their line of work. Through anecdotes, they highlight the unpredictability of life and the value of finding humor even in challenging situations. The conversation also touches on dealing with difficult customers and the unexpected treasures they often uncover during their work. In this conversation, William German shares various experiences from his work in disaster restoration, highlighting the unexpected challenges and heartwarming stories that arise in the field. From dealing with flooded basements to providing compassionate service during traumatic events, he emphasizes the importance of empathy and understanding in his line of work. The discussion also touches on the unique nature of each job, the unpredictable encounters with pets, and the chaos that can ensue during family gatherings, especially during the holidays.