What if the key to stronger teams and better business wasn’t authority, but humility? In this episode of the Standing Waters Podcast, we dive deep into a leadership style that’s changing the way workplaces operate—servant management.

Bill German shares powerful insights on how servant management flips the script on traditional leadership. Instead of commanding from the top, servant leaders listen first, lead with empathy, and create space for their teams to grow. William unpacks the core values of servant leadership—humility, trust, collaboration—and explores how these values are especially crucial as Gen Z reshapes workplace expectations. He discusses how managers can shift from a control mindset to one of service, and the benefits of building a people-first culture that empowers and retains talent. This episode is packed with practical wisdom for homeowners running businesses, managing teams, or simply wanting to lead with more intention.

If you’re ready to embrace a leadership model that inspires loyalty, productivity, and purpose—this episode is a must-listen. Tune in now and learn how to lead by lifting others up.

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands.

Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes.

If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.

In this engaging conversation, William German and Jim Mackenzie share humorous and insightful stories from their experiences in the restoration business. They discuss unexpected emergencies, human reactions during crises, and the importance of compassion in their line of work. Through anecdotes, they highlight the unpredictability of life and the value of finding humor even in challenging situations. The conversation also touches on dealing with difficult customers and the unexpected treasures they often uncover during their work. In this conversation, William German shares various experiences from his work in disaster restoration, highlighting the unexpected challenges and heartwarming stories that arise in the field. From dealing with flooded basements to providing compassionate service during traumatic events, he emphasizes the importance of empathy and understanding in his line of work. The discussion also touches on the unique nature of each job, the unpredictable encounters with pets, and the chaos that can ensue during family gatherings, especially during the holidays.

In this festive and reflective episode, Bill and Chip take listeners behind the scenes of their New Way Restoration office, located in a beautifully restored 1945 building that honors its heritage while serving a modern purpose. From preserving original architectural details to navigating the challenges of winter weather—like frozen pipes and snow-packed roofs—they paint a vivid picture of the realities homeowners face during the colder months. With holiday season energy in full swing, they share personal stories about balancing work demands with family commitments, childcare coordination, and evolving traditions after the loss of loved ones. The warmth of community, the joy of celebration, and the importance of honoring history—both structurally and relationally—underscore how house restoration is more than just construction; it’s about restoring the soul of a space. Listeners also get a peek into the company’s holiday culture, including the upcoming party, White Elephant gift exchange, and well-earned Christmas bonuses.

If you’re a homeowner who appreciates craftsmanship, legacy, and the power of meaningful traditions, this episode will give you fresh perspective on restoration—just in time for the holidays. Press play to rediscover the beauty of preserving the past while building new memories for the future.

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This episode flips the script on traditional leadership—because real home transformation begins with servant leadership at the core.

In this powerful discussion, Bill German and Chip Miller explore the connection between effective home restoration and the human element behind the work—your team. Drawing from Robert Greenleaf’s servant leadership philosophy, they reveal how leading with empathy, trust, and collaboration doesn’t just build stronger teams—it builds better homes. They discuss how prioritizing employee growth, fostering experimentation, and actively listening can create a culture of excellence that translates directly into superior restoration outcomes. As the landscape shifts with younger generations like Gen Z entering the workforce, Bill and Chip unpack the challenges and rewards of adapting leadership styles to inspire loyalty, innovation, and high-quality craftsmanship in every restoration project. From communication strategies to practical tools for culture change, this episode equips home service leaders and homeowners alike with a blueprint for long-term success.Listen to our Podcast: https://open.spotify.com/show/4HIypBbeVtEflncYoxgEizSubscribe to our Youtube Channel: https://www.youtube.com/@NuWayRestoraionVisit our website and see our services  https://nuwayrestoration.com

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#ModernHomeManagement

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#BuildBetterHomes

Think carpet cleaning is just about removing visible stains? Think again. This episode reveals what’s really hiding beneath your feet—and why ignoring it could be costing you more than you think.

In this deep-dive conversation, Bill and Chip from NuWay Restoration and Cleaning pull back the curtain on the world of carpet and house restoration. They explore the surprising science behind effective carpet care, from dealing with deeply embedded contaminants to understanding the right treatments for different materials. Whether it’s navigating the challenges of high-traffic areas or managing the mess pets leave behind, they offer expert insights into what truly works—and what doesn't—when it comes to maintaining a clean, healthy home. They also tackle common homeowner mistakes with DIY solutions and explain why regular professional maintenance is essential, especially for preserving home value and indoor air quality. From eco-friendly, pet-safe options to advanced restoration techniques, this episode equips homeowners with the knowledge they need to make smarter decisions about their space.

If you care about extending the life of your carpets, protecting your investment, and creating a healthier home environment, this episode is a must-listen. Tune in now and discover how house restoration starts from the ground up.

When disaster hits your home—whether it’s fire, water, mold, or sewage—the chaos can feel overwhelming. In this powerful first episode, discover how two restoration experts are bringing hope, healing, and heart back into the cleanup and rebuilding process.Bill German and Chip Miller, the passionate founders of New Way Restoration and Cleaning, share the inspiring story behind their company and how they’ve built a business rooted in service, trust, and values. They dive into their range of restoration services—from emergency water damage cleanup to mold remediation and smoke removal—and explain how they walk alongside families during their toughest moments. With community at the core of everything they do, Bill and Chip talk about recent outreach efforts like their Halloween event, future leadership retreats, and how they’re scaling their business without losing sight of what matters most: people. Their motto “work hard and be nice” doesn’t just apply to their team—it’s a promise to every homeowner they serve.