• Introduction
• The daily operation
• How Oonagh's ambition quickly grew from one  to opening more pharmacies in Dublin
• HSE cuts helped develop a retail strategy
• Introducing a loyalty programme
• Asking customers what they wanted to see
• Offering click and collect in 2014
• How having a person behind the brand was crucial in her research
• The unboxing phenomenal
• Why their repeat order rate is very high
• Becoming more technical and digitising businesses
• Why the future is bright for pharmacy
• Managing services and the importance of community pharmacy
• How online doctor and digital offers can help the customer
• Mentoring entrepreneurs

Sponsored By:

• The Point of Sale Store
• Rewind.io

Links:

• Meagher's Pharmacy
• Milk Bottle Labs
• Milk Bottle on Twitter