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Episode #52: The Shopify support heroes
- Introduction
- Around the clock support for Shopify Apps
- Studying business in Columbia
- Helping app developers increase retention
- Remote working
- How the pandemic accelerated business
- How the rules are changing
- How customer support agents are being affected by growth with the complexity of questions and expectations are higher
- The importance of being personalable
- Customer support should be seen as an investment not a cost
- How to stand out from the crowd with all the apps that are available on the Shopify App Store
- The future of The Support Heroes
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By Keith Matthews
5
11 ratings
- Introduction
- Around the clock support for Shopify Apps
- Studying business in Columbia
- Helping app developers increase retention
- Remote working
- How the pandemic accelerated business
- How the rules are changing
- How customer support agents are being affected by growth with the complexity of questions and expectations are higher
- The importance of being personalable
- Customer support should be seen as an investment not a cost
- How to stand out from the crowd with all the apps that are available on the Shopify App Store
- The future of The Support Heroes